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Message: [QUOTE="Queen, post: 85659, member: 27"] ASUS allegedly dodged a motherboard repair, blamed the customer instead, and reignited complaints about RMA games and cosmetic excuses. What kicked this off [LIST] [*]ASUS allegedly denied a motherboard repair. [*]The paperwork blamed the customer’s decision. [*]The board reportedly would not boot. [*]Nothing got fixed. [/LIST] The stated excuse [LIST] [*]ASUS paperwork says the customer declined repair. [*]Notes mention power or boot failure. [*]No parts were swapped. [*]The board got returned untouched. [/LIST] User says that’s bogus [LIST] [*]The claim comes from [I]u/MoumouMeow[/I]. [*]He says ASUS twisted the narrative. [*]He asked for functional repair only. [*]Cosmetic work was rejected. [/LIST] The $45 cosmetic angle [LIST] [*]ASUS allegedly flagged minor visual damage. [*]A $45 charge was proposed. [*]The defect allegedly affected nothing. [*]Refusing that fee stalled everything. [/LIST] Pattern users keep flagging [LIST] [*]Similar RMA stories keep surfacing. [*]Cosmetic flaws get used as blockers. [*]Functionality allegedly gets ignored. [*]Costs sometimes balloon for replacements. [/LIST] Customer frustration spills over [LIST] [*]The user says the logo makes him sick. [*]He plans to sell an ASUS ROG Ally. [*]Trust in the brand cratered. [*]Anger stayed focused on support handling. [/LIST] Past promises versus reality [LIST] [*]Gamers Nexus previously confronted ASUS. [*]ASUS said cosmetic quotes would stop. [*]Policy changes were promised. [*]This case suggests old habits persist. [/LIST] [/QUOTE]

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