An AT&T customer expected joy when unboxing a new iPhone 16 Pro but found disappointment instead. The box arrived missing the signature tab seals, suggesting someone had opened it before. Despite hopes for an untouched device, the customer discovered dust covering the camera lenses - something never seen on factory-fresh iPhones. The excitement quickly turned into frustration as they realized others might have handled their supposedly new phone.
The customer visited an AT&T store seeking a replacement but learned the store manager was absent. Staff claimed little could be done without the manager present. They said that even with management available, replacement would require additional fees. Customer support offered a return option under the buyer's remorse policy but mentioned that sales tax would not be refunded.
Similar complaints appeared from other users who shared their experiences online. This pattern raised questions about whether such problems happen regularly at AT&T. Many customers wondered if receiving used devices sold as new represents common practice. The situation highlights concerns about quality control that could damage consumer trust in AT&T's services.
The customer visited an AT&T store seeking a replacement but learned the store manager was absent. Staff claimed little could be done without the manager present. They said that even with management available, replacement would require additional fees. Customer support offered a return option under the buyer's remorse policy but mentioned that sales tax would not be refunded.
Similar complaints appeared from other users who shared their experiences online. This pattern raised questions about whether such problems happen regularly at AT&T. Many customers wondered if receiving used devices sold as new represents common practice. The situation highlights concerns about quality control that could damage consumer trust in AT&T's services.
