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[QUOTE="Queen, post: 87274, member: 27"]
Debt collectors sliding into graduates’ phones set off a nationwide panic, forcing HELB to jump online and calm everyone down.

Viral debt message sparks uproar
[LIST]
[*]The Higher Education Loans Board faced heat after auctioneer claims surfaced.
[*]A borrower posted a scary repayment text on X on February 23.
[*]Screenshot showed a Ksh210,015.79 balance linked to Swipe Auctioneers.
[*]Post blew up fast, with Kenyans questioning harsher recovery moves.
[/LIST]
HELB stands by recovery tactics
[LIST]
[*]The Higher Education Loans Board admitted using third-party collectors.
[*]Officials argued that loan repayment is a legal duty under a revolving fund model.
[*]Backlash pushed HELB to shift into a softer, motivational tone online.
[*]The board invited defaulters to negotiate repayment plans through direct messages.
[/LIST]
Digital tools to avoid auctioneers
[LIST]
[*]USSD code 642# lets borrowers check balances and approve payments.
[*]The HELB Mobile App shows full statements and tracks payment history.
[*]Self-Service Portal offers desktop access for managing and clearing loans.
[*]Those platforms aim to help users stay clear of recovery escalation.
[/LIST]
[/QUOTE]

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