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Message: [QUOTE="Munyaradzi Mafaro, post: 71995, member: 636"] A customer reported that his new 14-inch M5 MacBook Pro, a high-end model, developed a faint creaking noise when opening the lid or flexing its chassis. Despite having an active AppleCare+ subscription, the owner stated that Apple service representatives at two separate stores declined to provide a replacement unit. The employees allegedly claimed they could not hear the sound and described the noise as normal for a metal-bodied computer. They also expressed reluctance to establish a precedent for such exchanges. The owner shared the experience online, noting that the audible creaks were subtle but persistent. This situation follows a previous incident where another MacBook owner’s persistence with Apple eventually led to receiving a new computer after an initial service denial. [/QUOTE]