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[QUOTE="Queen, post: 88280, member: 27"]
Metro Mass conductors were reportedly pocketing over half the cash revenue, so the company sprinted to 95% digital ticketing coverage.

Revenue leakage crisis at Metro Mass
[LIST]
[*]Kale Cesar of Metro Mass Transit exposed massive revenue diversion.
[*]Conductors pocketed the bigger share of physical cash collections.
[*]Less than half of the collected fares actually reached the company.
[*]Manual ticketing enabled staff to dodge accountability almost entirely.
[/LIST]
Digital tap-and-go rollout progress
[LIST]
[*]A prior tap-and-go system only reached about 40% coverage.
[*]Cesar pushed deployment to roughly 95-96% coverage nationwide.
[*]Only a handful of locations still rely on manual collection.
[*]Some workers still invent tricks to bypass the digital system.
[/LIST]
How staff gamed the old system
[LIST]
[*]Partially filled buses created easy cash-skimming opportunities for conductors.
[*]Staff would collect cash, then claim the machine malfunctioned.
[*]Gaps in the original rollout left loopholes wide open.
[*]Cesar acknowledged that employee workarounds remain an ongoing battle.
[/LIST]
Broader modernization plans ahead
[LIST]
[*]Enhanced schedule tracking will let commuters monitor bus movements.
[*]Predictable departure times aim to rebuild public confidence significantly.
[*]Reduced reliance on private transport is a long-term goal.
[*]Cesar insisted that transport is hugely profitable when managed properly.
[/LIST]
[/QUOTE]

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