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Message: [QUOTE="Munyaradzi Mafaro, post: 48612, member: 636"] Ghana's communication minister Sam George tells citizens to stop using illegal helpers for passport applications. These middlemen called Goro Boys cause major problems with the new digital delivery system. Ghana Post handles all passport deliveries across the country through their secure network. The minister says people create their problems when they break the rules. The delivery system fails when applicants use Goro Boys because the phone numbers don't match. Ghana Post calls the number on the application form but reaches the middleman instead of the real applicant. Delivery workers cannot hand over passports to third parties under security protocols. They must verify that the person matches the photo on the passport document. Many people complain online about missing passports but caused the problems themselves. Sam George explains that using Goro Boys violates criminal laws about passport applications. The official process works perfectly when people follow the correct steps. Citizens should apply directly through government channels instead of paying illegal agents. Another major issue happens when people avoid delivery workers during business hours. Many applicants expect postal workers to deliver passports late at night or after work ends. Ghana Post returns undelivered passports to their offices when recipients refuse to cooperate. The minister urges citizens to work with postal staff during normal delivery times. The digital delivery system performs well when people follow proper procedures. Sam George defends Ghana Post's performance and blames delivery failures on citizen behavior. He warns people to stop complaining online when they create their problems through illegal shortcuts. [/QUOTE]

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