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[QUOTE="Munyaradzi Mafaro, post: 47476, member: 636"]
Federal Minister Muhammad Hanif Abbasi made a surprise visit to Rawalpindi Railway Station. He bought a train ticket and traveled to Lahore as a regular passenger. The minister wanted to see firsthand what travelers experience on Pakistan Railways. He checked the station without telling anyone he was coming. Abbasi hoped to learn about real problems that passengers face every day.

The minister liked how clean the station looked during his inspection. He also approved of how the information desk was working. Abbasi looked at new food shops being built at the station. He told workers to finish building these shops quickly. The minister said making railways modern and friendly to people remains very important.

Abbasi spoke with railway workers about making services better. He believes good policies cannot be made without knowing what actually happens at stations and on trains. The minister said he must ride trains himself to truly know passenger difficulties. He wants Pakistan Railways to become efficient and honest. Abbasi plans to use what he learns from his Lahore trip to make future changes.

The minister promised to transform the railway system into an excellent public service. He said serving people means leaving offices and working directly with travelers. Abbasi will gather feedback from passengers during his journey. This information will help create better policies for the railway system. He believes real improvement comes from personal experience with the services.
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