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[QUOTE="Munyaradzi Mafaro, post: 55815, member: 636"]
Norton representative Richard Tsvangirayi condemned Zimbabwe's banking sector for predatory practices targeting citizens. The legislator accused financial institutions of retaining customer funds after transaction failures. Banks promise 48-hour reversals, but customers report waiting weeks for their money. Tsvangirayi specifically criticized CBZ Holdings and EcoCash for these practices. He termed the situation economic violence against vulnerable populations.

The MP questioned why banks charge fees for basic services like balance inquiries. Customers suffer when money intended for essentials remains trapped in failed transactions. Tsvangirayi previously addressed excessive banking charges through parliamentary motions. He called the problems systemic and demanded immediate regulatory intervention. The Reserve Bank of Zimbabwe must enforce accountability measures according to its statements.

Public response on social media platforms supported Tsvangirayi's position. Citizens shared similar experiences with failed transactions and lengthy reversal processes. One user reported paying two dollars for reversing a failed airtime purchase. The controversy highlights widespread frustration with banking services across the country. Regulatory reform appears necessary to protect consumer interests.
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