Reply to thread

Message: [QUOTE="Munyaradzi Mafaro, post: 32245, member: 636"] Online Review Management means watching what people say about your business across many websites. You need to pay attention to these comments, answer feedback properly, flag fake reviews, and fix problems customers mention. This helps keep your business looking good online. Companies must check places where customers leave opinions regularly. They should thank happy customers and help unhappy ones feel better. Smart businesses respond fast to bad reviews by solving issues quickly. They also report any false reviews they find. Managing reviews takes time but pays off because people trust businesses with positive feedback more. Good managers know how to handle all kinds of comments without getting upset. They turn negative situations into chances to show great customer service. The best approach includes staying alert, being honest, and always trying to make things right for customers who have had bad experiences. [/QUOTE]