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[QUOTE="Munyaradzi Mafaro, post: 39385, member: 636"]
T-Mobile pushes customers toward self-service apps and away from store visits. Sales staff face heavy pressure to meet targets. Third-party retailers hurt the company's reputation with questionable practices. These stores look like official T-Mobile locations but operate independently. Customers often cannot tell the difference between real and franchise stores.

Arch Telecom employees must turn away senior customers who want cheap $30 plans. Management forbids selling these lower-priced options because they make less money. Many seniors need these affordable plans due to limited income. Workers feel torn between keeping their jobs and helping customers. The focus shifted from customer service to hitting sales numbers.

Employees report that management cuts their pay and blames them when problems surface. Upper management acts surprised when caught doing wrong things. They fire workers who follow orders to push expensive plans. T-Mobile needs to step in before these practices destroy their brand. The company risks losing customers to competitors who treat people better.
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