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[QUOTE="Munyaradzi Mafaro, post: 41728, member: 636"]
Uganda Revenue Authority chief John Musinguzi Rujoki explained how taxpayers can recover money from wrong payments. People sometimes send funds to incorrect URA accounts during passport applications and license renewals. The tax agency created a digital system that handles all refund requests through their website. Workers process these requests faster than the old paper method. Business Vision published his advice during the weekly question column.

Taxpayers must visit the URA web portal and find the Payment section. The system shows a button labeled Refund on wrong payment for these situations. Users need proof of payment documents and written explanations about their mistakes. Officials review each case after receiving complete paperwork through the online form. The digital process removes many problems that frustrated people before.

Business groups want tax agencies to solve disputes more quickly and openly. Digital tax systems handle more government money collection across Uganda each year. URA leadership believes better technology helps both taxpayers and revenue workers. The new system reduces waiting times and bureaucratic headaches for everyone involved.
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