The Reserve Bank of Zimbabwe released a five-year service charter on an unspecified date in August 2025, establishing performance standards for interactions with government agencies, financial institutions, and citizens. Governor J. Mushayavanhu stated the plan reflects the institution's commitment to quality service through experienced personnel. The framework defines response times for correspondence, application processing periods, and system reliability targets across multiple departments.
The central bank structured the charter around six organizational values represented by the acronym MISTIC, which stands for Mutual-Respect and Teamwork, Integrity, Sustainability, Transparency, Innovativeness, and Commitment. Officials described...