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Message: [QUOTE="Queen, post: 86471, member: 27"] A major bank just slapped down agents who've been slipping extra charges onto simple cash transactions. FNB warns CashPlus partners on fees [LIST] [*]First National Bank Namibia banned agents from tacking surcharges onto withdrawals or deposits. [*]The lender stressed that agents earn commissions directly from corporate coffers. [*]Rivan Meyer reminded partners that the service exists to keep banking cheap and accessible. [*]FNB's cracking down after customers flagged shady conditions before processing deals. [/LIST] Bank reinforces agreement terms [LIST] [*]Officials are meeting with agents to hammer home CashPlus contract rules. [*]The program launched to bring services into neighborhoods without physical branches. [*]Agents can't force mandatory purchases or other hoops before handling money. [*]Customers facing unclear fees should ring the bank's service hotline. [/LIST] [/QUOTE]