FNB Namibia cautions CashPlus agents on extra fees

A major bank just slapped down agents who've been slipping extra charges onto simple cash transactions.

FNB warns CashPlus partners on fees

• First National Bank Namibia banned agents from tacking surcharges onto withdrawals or deposits.
• The lender stressed that agents earn commissions directly from corporate coffers.
• Rivan Meyer reminded partners that the service exists to keep banking cheap and accessible.
• FNB's cracking down after customers flagged shady conditions before processing deals.

Bank reinforces agreement terms

• Officials are meeting with agents to hammer home CashPlus contract rules.
• The program launched to bring services into neighborhoods without physical branches.
• Agents can't force mandatory purchases or other hoops before handling money.
• Customers facing unclear fees should ring the bank's service hotline.