A Nakuru town morgue faces public anger as families claim they charge way too much money. One family says PNN Workshop and Services Limited asked them to pay huge fees just to keep their loved one overnight.
The upset family told how they were hit with a bill of 35,000 Kenyan shillings. This included 10,000 shillings just to move the body from the hospital next door. When they went to pick up their relative, the staff at the front desk demanded 25,000 shillings. The family member, Vivian Kibue, asked why they wanted that much when overnight storage should cost 10,000 based on posted rates. The staff claimed the lower rate only applied to certain cases.
Mike Kibue Bweri's family believes the morgue raised their bill because they chose to hire a hearse from somewhere else. At first, the morgue said they would not charge for moving the body from the hospital. Later, they seemed to add back that fee plus extra costs as punishment for using another company's services.
After sharing their story online, many other families came forward with similar stories about the same morgue. They all described feeling taken advantage of during their time of grief. When reporters tried to reach PNN Workshop managers for comment, nobody would talk to them. Phone calls ended suddenly; text messages went without answers.
Even a formal letter delivered directly to their office brought no response from the company. The mounting stories paint a picture of a business that might be profiting from families at their most vulnerable moments. This has sparked wider community discussion about funeral home practices and pricing transparency throughout Nakuru.
The upset family told how they were hit with a bill of 35,000 Kenyan shillings. This included 10,000 shillings just to move the body from the hospital next door. When they went to pick up their relative, the staff at the front desk demanded 25,000 shillings. The family member, Vivian Kibue, asked why they wanted that much when overnight storage should cost 10,000 based on posted rates. The staff claimed the lower rate only applied to certain cases.
Mike Kibue Bweri's family believes the morgue raised their bill because they chose to hire a hearse from somewhere else. At first, the morgue said they would not charge for moving the body from the hospital. Later, they seemed to add back that fee plus extra costs as punishment for using another company's services.
After sharing their story online, many other families came forward with similar stories about the same morgue. They all described feeling taken advantage of during their time of grief. When reporters tried to reach PNN Workshop managers for comment, nobody would talk to them. Phone calls ended suddenly; text messages went without answers.
Even a formal letter delivered directly to their office brought no response from the company. The mounting stories paint a picture of a business that might be profiting from families at their most vulnerable moments. This has sparked wider community discussion about funeral home practices and pricing transparency throughout Nakuru.
