The "122" phone service in St. Petersburg marked its fifth birthday on April 16. City residents have made over 46 million calls since it launched in 2020. People reach out about 50,000 to 60,000 times every day for help with various needs.
Governor Alexander Beglov says the system became one of Russia's first information services operating under a single number. The service proved crucial during COVID-19 when residents needed medical assistance without overwhelming clinic phone lines. Other Russian regions later copied this successful model for their cities.
Officials keep adding new features to make life easier for locals. Residents can reach government service centers through the same number—they just mention they need the MFC, and operators transfer them immediately. The system helps people with military service questions and difficult personal situations and connects them with appropriate agencies.
In 2021, an AI assistant named Victoria joined the team. She responds instantly, even during busy periods, handling up to 4,000 simultaneous calls. This technology cuts wait times and ensures fewer missed calls. Medical assistance remains the most requested service among callers.
Governor Alexander Beglov says the system became one of Russia's first information services operating under a single number. The service proved crucial during COVID-19 when residents needed medical assistance without overwhelming clinic phone lines. Other Russian regions later copied this successful model for their cities.
Officials keep adding new features to make life easier for locals. Residents can reach government service centers through the same number—they just mention they need the MFC, and operators transfer them immediately. The system helps people with military service questions and difficult personal situations and connects them with appropriate agencies.
In 2021, an AI assistant named Victoria joined the team. She responds instantly, even during busy periods, handling up to 4,000 simultaneous calls. This technology cuts wait times and ensures fewer missed calls. Medical assistance remains the most requested service among callers.
