MTN Uganda Charts Digital Path for Telecom Growth in 2025.
MTN Uganda CEO Sylvia Mulinge told reporters at the company's Kampala headquarters that artificial intelligence and satellite technology will drive Uganda's telecom transformation next year.
Mulinge said telecom providers have started using AI to anticipate network problems and fix them before customers notice issues. She emphasized how AI-enabled chatbots make customer service faster and more responsive.
Mulinge said low-Earth orbit satellites from companies like Starlink and OneWeb could help reach remote areas of Uganda. These satellites would work alongside existing telecom networks to connect rural communities. Rising smartphone use has already brought more Ugandans online, expanding their access to digital services and economic tools.
Mobile financial services continue to reshape Uganda's telecom landscape as more people turn to mobile money for transfers, payments, savings, and investments. Mulinge said MTN Uganda aims to lead this digital shift through expanded network coverage and financial inclusion programs. The company has installed over 550 5G sites and upgraded 4G access in rural regions.
"Expanding network coverage in rural areas means ensuring every Ugandan can access digital opportunities," Mulinge said. She outlined how MTN's mobile money services, from small loans to international transfers, support community growth.
The company partners with government agencies and businesses to advance digital payments as Uganda moves toward cashless transactions. Environmental sustainability guides MTN Uganda's strategy through green technology investments and community programs. Mulinge stressed that diversity and inclusion remain vital to innovation across the company.
MTN Uganda's mobile customer base reached 21.6 million by September 2024, with 13.2 million people using its financial technology services and 9.3 million accessing data services. The company trades on the Uganda Securities Exchange.
"Uganda's young population makes the future bright," Mulinge said. She explained how telecom advances would create new possibilities in education, healthcare, and farming to strengthen the economy.
MTN Uganda CEO Sylvia Mulinge told reporters at the company's Kampala headquarters that artificial intelligence and satellite technology will drive Uganda's telecom transformation next year.
Mulinge said telecom providers have started using AI to anticipate network problems and fix them before customers notice issues. She emphasized how AI-enabled chatbots make customer service faster and more responsive.
Mulinge said low-Earth orbit satellites from companies like Starlink and OneWeb could help reach remote areas of Uganda. These satellites would work alongside existing telecom networks to connect rural communities. Rising smartphone use has already brought more Ugandans online, expanding their access to digital services and economic tools.
Mobile financial services continue to reshape Uganda's telecom landscape as more people turn to mobile money for transfers, payments, savings, and investments. Mulinge said MTN Uganda aims to lead this digital shift through expanded network coverage and financial inclusion programs. The company has installed over 550 5G sites and upgraded 4G access in rural regions.
"Expanding network coverage in rural areas means ensuring every Ugandan can access digital opportunities," Mulinge said. She outlined how MTN's mobile money services, from small loans to international transfers, support community growth.
The company partners with government agencies and businesses to advance digital payments as Uganda moves toward cashless transactions. Environmental sustainability guides MTN Uganda's strategy through green technology investments and community programs. Mulinge stressed that diversity and inclusion remain vital to innovation across the company.
MTN Uganda's mobile customer base reached 21.6 million by September 2024, with 13.2 million people using its financial technology services and 9.3 million accessing data services. The company trades on the Uganda Securities Exchange.
"Uganda's young population makes the future bright," Mulinge said. She explained how telecom advances would create new possibilities in education, healthcare, and farming to strengthen the economy.
