Legal action summary
- AXS, a subsidiary of AEG, files lawsuit against SecureMyPass.com
- Allegations center on counterfeit digital tickets and consumer fraud
- Case filed in the Los Angeles federal court on January 13
- Defendant identified as New Jersey-based SecureMyPass
- SecureMyPass is accused of enabling ticket brokers to spoof AXS tickets
- Alleged creation of counterfeit tickets bearing AXS trademarks
- Claims include trademark counterfeiting, trademark infringement, unfair competition, and breach of contract
- Fake tickets allegedly sold to unsuspecting consumers
- Multiple copies of the same ticket were allegedly distributed to different buyers
- AXS ticket security includes rotating QR codes, unique IDs, and digital watermarks
- SecureMyPass allegedly copies the visual elements of AXS tickets
- Alleged circumvention of AXS security infrastructure
- Browser add-on reportedly records broker interactions with AXS platform
- Replica tickets remain tied to broker accounts, not purchaser identities
- Enables reuse of identical ticket links
- Customers allegedly denied entry after tickets were already redeemed
- Venues forced to manage stranded ticket holders
- Loss of access to VIP perks, merchandise, meet-and-greet, and parking passes
- Lorde concert, October 14, 2025, Red Rocks Amphitheatre, at least seven customers denied entry
- January 4, 2025, LA Kings vs Tampa Bay Lightning at Crypto.com Arena, ticket listed nonexistent seats
- On October 23, 2024, the customer was denied entry at the Greek Theatre
- SecureMyPass FAQs acknowledge denied entry at some venues
- Admission of inability to guarantee entry at locations, including Crypto.com Arena
- Customer complaint emails submitted as exhibits
- Statutory damages up to $2 million per trademark per counterfeit type
- Permanent injunction barring use of AXS trademarks
- Injunction blocking assistance in ticket fraud
- SecureMyPass disputes allegations
- The claims lawsuit mischaracterizes its business
- Asserts brokers already own the tickets delivered to buyers
- Attributes customer harm to venue enforcement decisions
- Statement issued to Billboard
- Increased US government scrutiny of ticket scalping
- August FTC lawsuit against Key Investment Group LLC
- Allegations include circumvention of purchase limits
- Resale tied to The Eras Tour
- September FTC lawsuit against Live Nation and Ticketmaster
- Claims of profiting from scalpers through layered fees
- Live Nation denies allegations
- Concerns raised by Marsha Blackburn and Ben Ray Luján
- Response issued by Dan Wall
