Gas bills are getting smarter because a tech giant just overhauled local energy infrastructure. e& enterprise teamed up with Sergas to upgrade how gas systems function across the UAE. This deal pushes digital tools into utility management while promising better cybersecurity measures. HELP AG, a subsidiary under the tech umbrella, plans to deploy a Security Operations Centre for spotting threats or handling incidents before services go dark.
The partnership introduces an EngageX platform to centralize messaging duties. Notifications regarding payments or safety checks will flow through SMS, email, or WhatsApp from a single hub. Automation handles the grunt work for billing updates and maintenance alerts. Residents essentially get pinged on their preferred apps instead of missing paper notices.
Customer service gets an AI facelift alongside these changes. A fresh contact center system uses artificial intelligence to manage support tickets around the clock. Acting Chief Revenue Officer Majd Coussa claims this setup improves response times via omnichannel support. It basically means fewer headaches when trying to resolve issues over chat or phone lines.
Sergas CEO, Mohamed Damak, views this move as essential for reducing emissions within a favorable investment climate. Modernizing legacy infrastructure helps energy providers stay relevant while optimizing performance capabilities. Tech integration supposedly makes everything cleaner and more reliable for everyone involved.
The partnership introduces an EngageX platform to centralize messaging duties. Notifications regarding payments or safety checks will flow through SMS, email, or WhatsApp from a single hub. Automation handles the grunt work for billing updates and maintenance alerts. Residents essentially get pinged on their preferred apps instead of missing paper notices.
Customer service gets an AI facelift alongside these changes. A fresh contact center system uses artificial intelligence to manage support tickets around the clock. Acting Chief Revenue Officer Majd Coussa claims this setup improves response times via omnichannel support. It basically means fewer headaches when trying to resolve issues over chat or phone lines.
Sergas CEO, Mohamed Damak, views this move as essential for reducing emissions within a favorable investment climate. Modernizing legacy infrastructure helps energy providers stay relevant while optimizing performance capabilities. Tech integration supposedly makes everything cleaner and more reliable for everyone involved.
