Heathrow chaos as Collins Muse hack worries Heidi Alexander

A cyber-attack disrupted European airport operations on Saturday, forcing manual check-in procedures at major hubs. Collins Aerospace's Muse software system suffered the breach, affecting electronic passenger processing and baggage handling across multiple locations. Heathrow, Brussels Airport, and Berlin Brandenburg experienced significant delays as staff reverted to pen-and-paper methods. RTX, the parent company of Collins Aerospace, confirmed the disruption and worked to restore normal operations. British Airways maintained service through backup systems while other carriers faced extensive delays.

Passengers endured multi-hour waits and lengthy queues throughout Saturday as hundreds of flights experienced scheduling disruptions. The National Cyber Security Centre collaborated with transport authorities and law enforcement to assess the incident's scope. Brussels Airport requested airlines cancel half their scheduled flights between Saturday morning and Monday evening due to operational constraints. The European Commission monitored the situation closely, though officials characterized the impact as limited rather than widespread. Cybersecurity experts suggested ransomware as a possible cause, though the attack's origin remains undetermined.
 

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