The federal government has collected nearly 3,000 consumer grievances regarding deceptive discount practices after retailers failed to pass along recent Goods and Services Tax reductions. Consumer Affairs Secretary Nidhi Khare disclosed on Monday that the ministry forwards these daily reports to the Central Board of Indirect Taxes and Customs for investigation. Retailers face allegations of employing dark patterns in pricing strategies that deny customers the full benefit of lower tax rates. The ministry deployed artificial intelligence tools to monitor complaints across multiple retail sectors.
Officials may pursue class action proceedings against industries generating excessive complaints about fraudulent pricing methods. The GST Council approved rate adjustments during its 56th session on Sept. 3, and the changes became effective on Sept. 22.
Officials may pursue class action proceedings against industries generating excessive complaints about fraudulent pricing methods. The GST Council approved rate adjustments during its 56th session on Sept. 3, and the changes became effective on Sept. 22.
