Sainsbury shoppers need to protect their Nectar card points from thieves. The supermarket added a new Spend Lock feature to stop criminals from stealing loyalty rewards. Hackers stole 12.5 million points worth more than 63000 pounds last year from customer accounts. Security experts tell people to check their accounts often for strange activity. The theft problem gets worse around Christmas when shoppers save up points all year.
Many customers never notice when their points disappear from accounts. People rarely look at the app or check receipts for point totals. The new lock feature helps keep rewards safe from fraud. Shoppers can turn the lock on and off through the free mobile app. They still earn points when shopping even with spending locked.
Sainsbury runs one of the biggest loyalty programs with 23 million members. The company says fraud affects very few customers each year. Customer service teams help anyone who thinks thieves stole their points. The store uses many tools to catch and stop fraud before it happens.
Many customers never notice when their points disappear from accounts. People rarely look at the app or check receipts for point totals. The new lock feature helps keep rewards safe from fraud. Shoppers can turn the lock on and off through the free mobile app. They still earn points when shopping even with spending locked.
Sainsbury runs one of the biggest loyalty programs with 23 million members. The company says fraud affects very few customers each year. Customer service teams help anyone who thinks thieves stole their points. The store uses many tools to catch and stop fraud before it happens.
