Qualcomm keeps running into problems with its Snapdragon X chips. First, weak sales numbers from July through September 2024 followed. Then, Amazon started warning shoppers about the Microsoft Surface Laptop 7. The massive online store marked these AI computers with a red flag, saying people send them back a lot. This warning appears on products that customers return more than others in the same category.
The Amazon system tracks the number of laptops returned during the 30-day return period. The data suggests buyers tried the Snapdragon X models but decided against keeping them. Yet, oddly, the laptop shows mostly positive feedback, with 4.2 stars from 360 reviews. Most ratings fall at five stars (71%), with just 12% giving one star.
One possible reason for the spike in returns is that Microsoft recently launched the same Surface Laptop 7 with Intel Core Ultra processors inside. Many customers might swap their ARM-based computers for traditional x86 versions. However, we need additional information before drawing firm conclusions about what happens here.
Market research from Canalys shows these Snapdragon machines grew 180% compared to earlier months, but they make up less than 1.5% of all Windows computers. Qualcomm moved around 720,000 Snapdragon X devices in total, representing just 0.8% of all personal computers sold during those three months. Analysts expect fresh numbers soon that will help compare how these machines perform against regular PCs.
The Amazon system tracks the number of laptops returned during the 30-day return period. The data suggests buyers tried the Snapdragon X models but decided against keeping them. Yet, oddly, the laptop shows mostly positive feedback, with 4.2 stars from 360 reviews. Most ratings fall at five stars (71%), with just 12% giving one star.
One possible reason for the spike in returns is that Microsoft recently launched the same Surface Laptop 7 with Intel Core Ultra processors inside. Many customers might swap their ARM-based computers for traditional x86 versions. However, we need additional information before drawing firm conclusions about what happens here.
Market research from Canalys shows these Snapdragon machines grew 180% compared to earlier months, but they make up less than 1.5% of all Windows computers. Qualcomm moved around 720,000 Snapdragon X devices in total, representing just 0.8% of all personal computers sold during those three months. Analysts expect fresh numbers soon that will help compare how these machines perform against regular PCs.
