Nigeria's central bank and telecom regulator are drafting new rules to fix the chronic problem of debited accounts that never deliver airtime or data bundles.
Unified Service Level Agreement aims for instant refunds
The CBN and NCC framework mandates automatic reversals within 30 seconds for most failed transactions.
A central monitoring dashboard will track SLA violations, reversals, and customer complaints in real time.
The proposal targets failures at banks, mobile operators, and NCC-authorized licensees.
Both regulators hope standardized timelines will rebuild trust in digital payments and telecom services.
Technical fixes tackle integration gaps and inventory issues
Mobile operators must validate numbers against the ported...