A customer reported that his new 14-inch M5 MacBook Pro, a high-end model, developed a faint creaking noise when opening the lid or flexing its chassis. Despite having an active AppleCare+ subscription, the owner stated that Apple service representatives at two separate stores declined to provide a replacement unit.
The employees allegedly claimed they could not hear the sound and described the noise as normal for a metal-bodied computer. They also expressed reluctance to establish a precedent for such exchanges. The owner shared the experience online, noting that the audible creaks were subtle but persistent.
This situation follows a previous incident where another MacBook owner’s persistence with Apple eventually led to receiving a new computer after an initial service denial.
The employees allegedly claimed they could not hear the sound and described the noise as normal for a metal-bodied computer. They also expressed reluctance to establish a precedent for such exchanges. The owner shared the experience online, noting that the audible creaks were subtle but persistent.
This situation follows a previous incident where another MacBook owner’s persistence with Apple eventually led to receiving a new computer after an initial service denial.
