Malaysia fully restores the autogate system after a technical glitch delays 380,000 travellers

Malaysia restored its autogate system for foreign visitors after technical integration problems disrupted border operations nationwide. The Border Control and Protection Agency confirmed complete restoration at all entry points following a mismatch between the MyIMMS system and an international enforcement database. Director-general Datuk Seri Mohd Shuhaily Mohd Zain announced the recovery during a press conference at Kuala Lumpur International Airport. Officials rejected speculation about sabotage or cyberattacks, attributing delays to database integration failures rather than system breakdowns. The agency mobilized personnel and activated manual processing counters to manage congestion during peak travel periods.

Approximately 380,000 travelers experienced delays across two days at various checkpoints. KLIA terminals restored 36 autogates while Johor facilities completed repairs by evening hours on consecutive days. Border authorities issued public announcements enabling travelers to adjust their plans and opened return lanes to Singapore during the disruption. The technical fault particularly affected weekend traffic as foreign workers crossed between Singapore and Johor during their typical visiting period.
 

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