Mozambique's cabinet greenlit new dispute resolution rules for telecom and postal operators after the sector got messy with network buildouts, e-commerce growth, and mobile money services, creating friction between companies and customers. The Communications Regulatory Authority can now run mediation and arbitration processes with actual structure instead of winging it, and the whole framework covers fights over billing issues, service quality beefs, competition drama, network access, and infrastructure sharing.
The regulation pushes parties toward negotiation and mediation first before jumping to arbitration, and it sets up independent teams to handle cases with deadlines that actually matter. The Authority says the move protects consumers and keeps competition fair while the sector keeps expanding across the country.
The regulation pushes parties toward negotiation and mediation first before jumping to arbitration, and it sets up independent teams to handle cases with deadlines that actually matter. The Authority says the move protects consumers and keeps competition fair while the sector keeps expanding across the country.
