Ghana's phone companies started giving customers more data for the same price after the government told them to do it. Minister Samuel Nartey George ordered all mobile networks to boost data packages by 15 percent without charging extra money. AT and Telecel managed to make the changes work perfectly right away. MTN Ghana ran into serious computer problems that messed up everything for their customers. The company had to meet with government officials to explain what went wrong.
MTN's computer systems completely broke down just after they tried to launch the new data deals. Three important programs crashed at the same time and left millions of people unable to buy data packages. Customers could not access their favorite 399 bundle that students and video makers use the most. Company leader Adwoa Afriyie Wiafe said hackers did not cause the mess but their own computers failed. The crashes made transactions fail and sent wrong messages to phone users across the country.
MTN workers fixed all the broken computer programs and started rebuilding the system from scratch. The company promised everything would work again by midnight after they finish calculating how much data each customer should have. Minister George told MTN to speed up their repairs and talk to the public about what happened. The government wants all phone networks to give people cheaper internet access across Ghana. Phone companies must prove the new pricing helps customers save money in the coming weeks.
MTN's computer systems completely broke down just after they tried to launch the new data deals. Three important programs crashed at the same time and left millions of people unable to buy data packages. Customers could not access their favorite 399 bundle that students and video makers use the most. Company leader Adwoa Afriyie Wiafe said hackers did not cause the mess but their own computers failed. The crashes made transactions fail and sent wrong messages to phone users across the country.
MTN workers fixed all the broken computer programs and started rebuilding the system from scratch. The company promised everything would work again by midnight after they finish calculating how much data each customer should have. Minister George told MTN to speed up their repairs and talk to the public about what happened. The government wants all phone networks to give people cheaper internet access across Ghana. Phone companies must prove the new pricing helps customers save money in the coming weeks.
