MTN Ghana crashed hard on Monday when their computer systems broke down. The mobile company tried to launch a special deal giving customers fifteen percent more data for free. Their network completely failed just as the new bonus program started. Thousands of angry customers found themselves unable to buy any data packages at all. MTN quickly admitted their mistake and promised to fix everything fast.
The government had forced all three major phone companies to give customers better deals starting July first. MTN faced the biggest changes because officials labeled them as having too much market power. AT Ghana and Telecel Ghana only had to add ten percent more data to their packages. Both smaller companies managed to launch their upgrades without any problems. Their customers started enjoying the extra data right away.
Communications Minister Samuel George had announced these changes back in June after months of planning. He said the phone companies would lose money but Ghanaians deserved better value for their cash. The National Communications Authority will watch all three networks closely to make sure they follow the new rules. Officials plan to check customer bills every three months starting later this year. The government also wants to cut taxes and electricity costs that make mobile data expensive across Ghana.
The government had forced all three major phone companies to give customers better deals starting July first. MTN faced the biggest changes because officials labeled them as having too much market power. AT Ghana and Telecel Ghana only had to add ten percent more data to their packages. Both smaller companies managed to launch their upgrades without any problems. Their customers started enjoying the extra data right away.
Communications Minister Samuel George had announced these changes back in June after months of planning. He said the phone companies would lose money but Ghanaians deserved better value for their cash. The National Communications Authority will watch all three networks closely to make sure they follow the new rules. Officials plan to check customer bills every three months starting later this year. The government also wants to cut taxes and electricity costs that make mobile data expensive across Ghana.
