Ombudsman Velislava Delcheva called out banks for making it weirdly hard to grab euro coin starter kits, and she fired off a complaint to the Bulgarian National Bank after citizens started flooding her office with gripes. Some banks apparently only sell the 20-lev packages to their existing customers and refuse cash payments, which totally violates BNB regulations that require banks to sell these things to anyone with a valid ID.
The rules explicitly allow both cash and card purchases starting from early last month, and banks were supposed to make them available to everyone instead of locking them behind customer-only barriers. Delcheva wants BNB Deputy Governor Radoslav Milenkov to check whether banks and Bulgarian Posts are actually following the playbook for equal access, and she asked regulators to crack down if needed.
The rules explicitly allow both cash and card purchases starting from early last month, and banks were supposed to make them available to everyone instead of locking them behind customer-only barriers. Delcheva wants BNB Deputy Governor Radoslav Milenkov to check whether banks and Bulgarian Posts are actually following the playbook for equal access, and she asked regulators to crack down if needed.
