Lagos-based Optimus AI Labs wants to fix customer service nightmares at Nigerian banks by dropping an AI-powered support platform that handles queries without making people wait 40 minutes to talk to a human. CEO Lanre Basamta said the system uses natural language processing to resolve problems in real time and recommends financial products while it helps customers, basically acting like a digital salesperson that could boost revenue for banks and fintechs dealing with millions of users.
The platform got built with the Central Bank of Nigeria fraud rules in mind since institutions need to close cases within 14 days, and the AI can process complaints faster than traditional support teams. Optimus already started working with Canadian partners on projects like a digital learning setup for a dental group, showing that Nigerian AI tools can compete internationally.
Basamta pointed out that the company moved into office space previously occupied by fintech lender Kuda, which signals where they want to go as demand grows for enterprise AI solutions across the financial sector.
The platform got built with the Central Bank of Nigeria fraud rules in mind since institutions need to close cases within 14 days, and the AI can process complaints faster than traditional support teams. Optimus already started working with Canadian partners on projects like a digital learning setup for a dental group, showing that Nigerian AI tools can compete internationally.
Basamta pointed out that the company moved into office space previously occupied by fintech lender Kuda, which signals where they want to go as demand grows for enterprise AI solutions across the financial sector.
