Malaysian Muslim restaurant operators plan to implement artificial intelligence systems and digital ordering platforms to decrease foreign labor dependency, according to association president Mohamed Mohsin Abdul Razak. The restaurant owners' group is negotiating with technology firms to deploy comprehensive management solutions covering inventory control, staff monitoring and automated transactions, though adoption costs remain substantial and customer resistance to QR-based ordering persists among patrons preferring traditional service interactions.
Presma leadership estimates the hospitality sector requires five to 10 years for complete technological transition without disrupting operations and requests interim government authorization for foreign worker recruitment during the adjustment period. The association representing more than 3,000 Indian Muslim dining establishments disputed claims of avoiding Malaysian hires, citing minimal local interest in restaurant positions while foreign worker replacement approvals have remained suspended since 2019.
Presma leadership estimates the hospitality sector requires five to 10 years for complete technological transition without disrupting operations and requests interim government authorization for foreign worker recruitment during the adjustment period. The association representing more than 3,000 Indian Muslim dining establishments disputed claims of avoiding Malaysian hires, citing minimal local interest in restaurant positions while foreign worker replacement approvals have remained suspended since 2019.
