TelOne fired up its Omni Contact Centre in Harare, and ICT Minister Tatenda Mavetera says the facility consolidates customer communications across voice, email, social platforms, mobile apps, and AI chatbots into one system that meshes with Vision 2030 development goals. The government pitched it as job creation infrastructure that builds digital skills while positioning the country as a player in global outsourcing markets.
Mavetera wants the hub to grow beyond basic tech into a full-blown national movement pushing digital transformation across government agencies, businesses, schools, and civic groups. She told TelOne leadership their investment strengthens telecommunications capacity and fits the broader National ICT Strategy, aiming for expanded broadband reach plus better e-government trust.
The rollout followed TelOne's launch of its Centre for Learning Innovation Hub earlier to expand digital training programs.
Mavetera wants the hub to grow beyond basic tech into a full-blown national movement pushing digital transformation across government agencies, businesses, schools, and civic groups. She told TelOne leadership their investment strengthens telecommunications capacity and fits the broader National ICT Strategy, aiming for expanded broadband reach plus better e-government trust.
The rollout followed TelOne's launch of its Centre for Learning Innovation Hub earlier to expand digital training programs.
