Kenya Power has introduced Optical Character Recognition technology to eliminate manual data entry errors plaguing its monthly billing cycle, with the automated scanning system capturing meter readings directly from displays across 1.8 million postpaid customer accounts. Commercial Cycle Manager Richard Wida announced nationwide deployment following a successful six-month Nairobi trial that demonstrated significant time savings and accuracy improvements over traditional transcription methods vulnerable to human mistakes.
The digitization milestone complements existing mobile platforms like the Mypower App and USSD code that already permit self-service account management, with future enhancements planned to integrate OCR capabilities into customer-initiated meter submissions. Kenya Power separately operates smart metering infrastructure for industrial clients and select residential users, enabling remote disconnections and two-way communication channels that bypass physical site visits entirely.
The digitization milestone complements existing mobile platforms like the Mypower App and USSD code that already permit self-service account management, with future enhancements planned to integrate OCR capabilities into customer-initiated meter submissions. Kenya Power separately operates smart metering infrastructure for industrial clients and select residential users, enabling remote disconnections and two-way communication channels that bypass physical site visits entirely.
