Kenya Power has deployed optical character recognition across its eight regional operations to digitize meter readings for 1.8 million postpaid accounts, eliminating manual data entry that previously triggered billing disputes. Commercial Cycle Manager Richard Wida said the scanning system captures consumption figures instantly from meter displays, removing transcription mistakes that caused customer complaints.
The utility tested the approach in Nairobi for six months before expanding nationwide. Future upgrades will allow subscribers to photograph their own meters through the Mypower application and USSD platform, further reducing errors. The company has separately installed smart meters for industrial users and select residential customers, enabling remote monitoring without field visits.
The utility tested the approach in Nairobi for six months before expanding nationwide. Future upgrades will allow subscribers to photograph their own meters through the Mypower application and USSD platform, further reducing errors. The company has separately installed smart meters for industrial users and select residential customers, enabling remote monitoring without field visits.
