Africa's largest mobile network operator MTN Group completed a major business transformation with UAE consultancy Agility Arabia. The partnership focused on modernizing procurement processes across MTN's Global Sourcing and Supply Chain division. MTN serves 291 million customers through 16 African markets and needed faster procurement methods. Agility Arabia introduced Lean Agile Procurement frameworks to replace traditional approaches. The collaboration began during the first quarter of 2023.
Results emerged within six months of implementation. Strategic request for proposal timelines decreased by 55 percent. Staff participation reached 84 percent across the Global Sourcing and Supply Chain teams. Customer satisfaction scores doubled within three months of the program launch. Thirteen teams achieved self-management status under the new framework.
MTN operates across 17 companies and required extensive change management support. Agility Arabia provided embedded coaching to overcome resistance and coordination challenges. The transformation serves as a model for similar initiatives across other MTN business functions.
Results emerged within six months of implementation. Strategic request for proposal timelines decreased by 55 percent. Staff participation reached 84 percent across the Global Sourcing and Supply Chain teams. Customer satisfaction scores doubled within three months of the program launch. Thirteen teams achieved self-management status under the new framework.
MTN operates across 17 companies and required extensive change management support. Agility Arabia provided embedded coaching to overcome resistance and coordination challenges. The transformation serves as a model for similar initiatives across other MTN business functions.
