Nigeria's National Insurance Commission has integrated the Objectives and Key Results performance framework to boost regulatory operations and institutional accountability, according to deputy commissioner Usman Jankara during a management training session. The system connects strategic aims with quantifiable metrics while supporting alignment between employee responsibilities and directorate priorities through SMART assessment criteria focused on development rather than disciplinary measures.
Jankara outlined five institutional objectives spanning policyholder protection, supervisory enhancement, financial stability safeguards, operational innovation, and nationwide market expansion. He emphasized that success requires cultural transformation alongside structural reforms under the Nigerian Insurance Industry Reform Act 2025, noting that personnel integrity and commitment remain central to achieving improved claims processing, digital advancement, and elevated consumer trust throughout the sector.
Jankara outlined five institutional objectives spanning policyholder protection, supervisory enhancement, financial stability safeguards, operational innovation, and nationwide market expansion. He emphasized that success requires cultural transformation alongside structural reforms under the Nigerian Insurance Industry Reform Act 2025, noting that personnel integrity and commitment remain central to achieving improved claims processing, digital advancement, and elevated consumer trust throughout the sector.
