Phone companies push hard to sell new services, sometimes leaving fake reviews or using tricky sales tactics. Many customers feel frustrated with these practices. One T-Mobile user called to cancel their Apple Watch cellular plan but ended up more confused after the call. The sales rep offered to keep the line active with a credit that would make it seem free.
When the next bill arrived, no credits appeared. The customer discovered the rep never applied any promised credits. The situation became even worse when the customer learned their other lines had been downgraded from unlimited data to just 2GB without a clear explanation. Instead of solving a simple cancellation request, the customer faced billing problems requiring multiple follow-up calls. T-Mobile could prevent these issues by sending written confirmation after phone calls.
Sales representatives often use these tactics because they face intense pressure to meet difficult sales goals. The growing competition between telecom companies has created environments where reps resort to confusing offers. Many customers share similar experiences on online forums, asking if others have faced the same problems.
When the next bill arrived, no credits appeared. The customer discovered the rep never applied any promised credits. The situation became even worse when the customer learned their other lines had been downgraded from unlimited data to just 2GB without a clear explanation. Instead of solving a simple cancellation request, the customer faced billing problems requiring multiple follow-up calls. T-Mobile could prevent these issues by sending written confirmation after phone calls.
Sales representatives often use these tactics because they face intense pressure to meet difficult sales goals. The growing competition between telecom companies has created environments where reps resort to confusing offers. Many customers share similar experiences on online forums, asking if others have faced the same problems.
