Telekom Networks Malawi apologized on Friday after a technical malfunction during a platform upgrade caused customers to receive incorrect pricing for 370-gigabyte data bundles on November 7. The mobile operator attributed the error to system modifications implemented while enhancing its Mpamba service and confirmed that affected purchases processed at below-standard rates are being reversed according to company policies.
The telecommunications provider emphasized that customer accounts remain protected and pledged to prevent similar incidents through additional safeguards. TNM characterized the platform improvements as part of broader efforts to strengthen service reliability and user experience while delivering faster and more secure mobile payment functionality. The company directed subscribers with questions to contact call center representatives or visit service locations for support.
The telecommunications provider emphasized that customer accounts remain protected and pledged to prevent similar incidents through additional safeguards. TNM characterized the platform improvements as part of broader efforts to strengthen service reliability and user experience while delivering faster and more secure mobile payment functionality. The company directed subscribers with questions to contact call center representatives or visit service locations for support.
