EcoCash users claim their digital wallets are leaking money while customer support does absolutely nothing. A viral audio recording sparked panic after an unidentified woman alleged her funds vanished overnight without permission. Residents in Mutare echoed these nightmares, reporting unauthorized transfers that the company apparently refuses to reverse.
The mobile platform denies any system breach, insisting its infrastructure remains secure. They blasted the viral claims as misinformation and blamed customers for falling for scams involving shared PINs. Police Commissioner Paul Nyathi stated officers are currently verifying complaints, but refused to confirm specific cases just yet.
Victims like Metilia Shumba reportedly lost hundreds of dollars only to be told they must file police reports because the thief already cashed out. Primerose Maramane Siziba watched cash exit her account despite flagging the fraud almost immediately. Support staff allegedly offer zero help in stopping these transactions.
Internet commenters blasted the service for failing to freeze suspicious accounts instantly. Critics like More Panganayi argue that waiting for investigations allows scammers to withdraw stolen loot long before anyone acts. Users feel abandoned by the slow response from the 114 helpline while thieves drain wallets dry.
The mobile platform denies any system breach, insisting its infrastructure remains secure. They blasted the viral claims as misinformation and blamed customers for falling for scams involving shared PINs. Police Commissioner Paul Nyathi stated officers are currently verifying complaints, but refused to confirm specific cases just yet.
Victims like Metilia Shumba reportedly lost hundreds of dollars only to be told they must file police reports because the thief already cashed out. Primerose Maramane Siziba watched cash exit her account despite flagging the fraud almost immediately. Support staff allegedly offer zero help in stopping these transactions.
Internet commenters blasted the service for failing to freeze suspicious accounts instantly. Critics like More Panganayi argue that waiting for investigations allows scammers to withdraw stolen loot long before anyone acts. Users feel abandoned by the slow response from the 114 helpline while thieves drain wallets dry.
