Someone on the GIGABYTE gaming Reddit found a big problem. They shared a screenshot from HWiNFO with the message "X870E AORUS XTREME AI TOP Chipset with AMD Ryzen 9 9950X3D—Chipset 2 (xHCI) 109.9 °C." These super high temperatures worried many users. Another Reddit member named RyanOCallaghan01 replied that their chipset almost hit 100 degrees Celsius without even having a powerful graphics card installed.
The first person, Xabiro, took apart their motherboard to fix the heat issue. They discovered the top AMD chipset never touched the heat sink, no matter what they tried. Xabiro fixed it by applying thermal paste mixed with Thermal Grizzly KryoSheet because they didn't have TG Putty Pro handy. This brought temperatures down to 65°C for the problem chip and under 50°C for the bottom chip.
The timing seems funny because GIGABYTE just made fun of ASUS for having problems with one of their motherboard features. Xabiro thinks the motherboard's EZ Latch Plus system causes the issue. They noticed that "the plastic ornament which goes from the PCIe to the release button is too high, and the top part of the heat sink stays on it, and just simply cannot touch the chipset die."
RyanOCallaghan01 started a new thread about the same problem. They mentioned having drives in the M2B_SB and M2D_SB slots, which connect to that same chipset according to diagrams. Even with those drives, they felt the temperatures seemed way too high just sitting at the desktop. They asked if anyone from GIGABYTE could explain if this were normal or if something went wrong during assembly, especially when multiple drives share one chipset.
The first person, Xabiro, took apart their motherboard to fix the heat issue. They discovered the top AMD chipset never touched the heat sink, no matter what they tried. Xabiro fixed it by applying thermal paste mixed with Thermal Grizzly KryoSheet because they didn't have TG Putty Pro handy. This brought temperatures down to 65°C for the problem chip and under 50°C for the bottom chip.
The timing seems funny because GIGABYTE just made fun of ASUS for having problems with one of their motherboard features. Xabiro thinks the motherboard's EZ Latch Plus system causes the issue. They noticed that "the plastic ornament which goes from the PCIe to the release button is too high, and the top part of the heat sink stays on it, and just simply cannot touch the chipset die."
RyanOCallaghan01 started a new thread about the same problem. They mentioned having drives in the M2B_SB and M2D_SB slots, which connect to that same chipset according to diagrams. Even with those drives, they felt the temperatures seemed way too high just sitting at the desktop. They asked if anyone from GIGABYTE could explain if this were normal or if something went wrong during assembly, especially when multiple drives share one chipset.
